Privacy Policy

1. Overview

Lazar Center ("Lazar Center," "we," "our," or "us") is committed to protecting the privacy of the families we serve. This Privacy Policy explains how we collect, use, share, and protect personal information when you visit our website, contact us about our services, or enroll your student in our tutoring or test prep programs at our Charlotte, Tega Cay, or Fort Mill locations.

By using our website or engaging our services, you agree to the practices described in this policy.

2. Information We Collect

Information You Provide Directly

When you submit an inquiry, schedule a consultation, or register a student, we collect information you provide, including:

• Parent or guardian information: name, email address, phone number, and (if registering) mailing address.
• Student information: name, grade level, school, subjects of interest, and any context you share about academic needs, goals, or learning preferences.
• Inquiry details: any messages or notes you include with your inquiry, such as a description of what brought you to Lazar Center.
• Test prep–specific information: if applicable, target test (SAT or ACT), planned test date, and CollegeBoard login (entered directly into Teachworks for diagnostic and practice purposes).
• Payment information: we do not store credit card numbers ourselves. Payment is processed through Stripe via our enrollment platform (Teachworks).

Information We Collect Automatically

When you visit our website, we may automatically collect limited technical information such as your IP address, browser type, device type, referring URL, and pages visited. This data is used in aggregate to understand how our site is used and to improve performance.

3. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and schedule consultations.
• Match students with appropriate tutors and programs.
• Schedule, deliver, and manage tutoring and test prep sessions.
• Provide session updates and progress reports to parents.
• Process payments and maintain enrollment records.
• Communicate with families about scheduling, payments, programs, and updates.
• Improve our website, programs, and services.
• Comply with legal obligations and protect our legal rights.

4. How We Share Your Information

We do not sell your personal information. We share information only as needed to operate our business, including with:

• Service providers who help us deliver our services, including our enrollment and scheduling platform (Teachworks), our communication and CRM platform (GoHighLevel), our payment processor (Stripe), our email marketing platform (Mailchimp), and similar tools. These providers are bound by their own privacy obligations and may only use your information for the purposes we specify.
• Lazar Center tutors and staff who need access to student information to deliver tutoring and report on progress.
• Legal authorities, if required by law, court order, or to protect the rights, safety, or property of Lazar Center, our families, or others.
• In connection with a business transfer, such as a merger, acquisition, or sale of assets, in which case we will require the recipient to honor this Privacy Policy.

5. Children's Privacy

Lazar Center provides services to families with children of all K–12 ages, including children under the age of 13. We take children's privacy seriously and comply with the Children's Online Privacy Protection Act ("COPPA") and similar laws.

We collect personal information about children only from a parent or legal guardian, who provides this information when contacting us or enrolling a student. We do not knowingly collect personal information directly from children under 13 through our website. We use children's information only as needed to provide our tutoring and test prep services, communicate with parents, and operate our business.

Parents may at any time review the personal information we have collected about their child, request that it be deleted, or refuse to allow us to collect additional information about their child. To exercise any of these rights, please contact us at the address listed below.

6. Photos and Media

From time to time, we may take photographs or videos of students at our locations or during sessions for use in marketing materials, social media, or our website. We will only use a student's image with the parent or guardian's express written consent, which is requested at registration. You may withdraw consent at any time by contacting us, and we will remove the student's image from any future-use materials going forward.

7. Cookies and Analytics

Our website may use cookies and similar tracking technologies to remember your preferences, understand how visitors use the site, and improve performance. You can configure your browser to reject cookies or alert you when cookies are being sent; some features of the site may not function properly if you do.

We may use third-party analytics services to understand site traffic and usage patterns. These services may collect information sent by your browser as part of a web page request, such as cookies or your IP address.

8. Data Security

We use reasonable administrative, technical, and physical safeguards to protect personal information against loss, theft, and unauthorized access. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

9. Your Rights and Choices

You have the right to:

• Access the personal information we hold about you or your student.
• Correct inaccurate or incomplete information.
• Request deletion of personal information, subject to our legal and operational record-keeping requirements.
• Opt out of marketing communications at any time by clicking the unsubscribe link in any marketing email or by contacting us directly. Even if you opt out, we may still send you transactional messages related to scheduling, payments, or other administrative matters.

To exercise any of these rights, please contact us using the information below.

10. Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements. When information is no longer needed, we will dispose of it in a secure manner.

11. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party sites you visit.

12. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" above. Material changes will be communicated through our website or by email. Your continued use of our services after changes are posted constitutes your acceptance of the updated policy.

13. Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us:

Lazar Center
Charlotte: [email protected] · (704) 726-8236
Tega Cay: [email protected] · (803) 579-8430
Fort Mill: [email protected] · (803) 833-4937